RCS Hospitality Group

About

The RCS Hospitality Group (formerly Reid Consulting Services), now honored five times by Boardroom Magazine for excellence and twice recognized as recommended consultant by Golf Inc Magazine, is the "go-to" group for clubs of any size or type seeking state-of-the-art management consulting and staff training services that combine 21st-century techniques with the timeless values of America's great golf and country club traditions.

RCS offers a wide array of tailor-made services that can be applied individually or in combination to meet your club's particular needs. We prepare your club for the next generation of customers, members, and employees through insightful STRATEGIC PLANNING; expert hospitality SERVICE TRAINING and staff development; inspired OPERATIONS CONSULTING; and expedient HIRING of the most talented managers in the industry. Also, RCS’s extensive food and beverage and kitchen consulting brings stability, order, and bottom line results.

All our services are value-engineered and custom-built to help our clients ensure that their brand is strengthened, their individual culture is respected, and the experience of their members enhanced.

What They Say About RCS

"RCS’s strength is their flexibility and understanding of the industry. They can work cohesively with the management team, the Board, and various Committees to build and execute truly customized and effective products. It's a pleasure working with them."
Michael J. Fay, CCM, General Manager, Chartwell Golf & Country Club

"Working with RCS has been a remarkable success for us. Our decision to invest in their review and audit program has been richly rewarded. Each facet of the process, from the preparation stage, to the on-site visits, to the follow-up reports provided exceptional value."

Darren Betz, General Manager, Lauderdale Yacht Club

View further testimonials on the " Our Clients " page!

Our Award-Winning Services

Strategic Planning
Membership Services
Management & Staff Training
Food & Beverage Management
Food & Beverage Boot CampTM
Executive Search
Online Training for Staff & Management

The award-winning RCS Hospitality Group has now expanded to RCSU, a new online training division featuring detailed online training courses that provide the same expertise and high quality instruction, interaction, support, and enthusiasm that we bring to our in-person training, using a convenient online platform. Our hospitality e-learning programs cover everything from extraordinary customer service training for your entire team, to food and beverage service basics for line level staff, and in-depth management training courses covering everything from motivation principles to strategic hiring tactics. Visit us at www.rcsuniversity.com for a free trial, virtual tour, or to enroll.